FAQs about ordering during the coronavirus crisis

Courier Thinking - 'We Deliver'

As the UK enters a second nationwide lockdown and with the ongoing challenges facing us all as a result of the COVID-19 pandemic, there have understandably been questions about how ordering products from Mike Lane Mods might be affected.

I’d like to reassure you that it is currently business as usual and I’m working hard to keep it that way.

I’ve answered the most common queries below – but if you have any other questions or concerns, please don’t get hesitate to get in touch.

Can I still order?

Yes

It’s still business as usual here. I am still working hard making mods and completing orders. I’m shipping orders daily whilst adhering to government rules on staying at home, social distancing and travelling only when essential.

Is it safe to order?

Yes

I work on my own and everything I sell is made by me. I take this crisis very seriously and have taken my own precautions to ensure that I can safely continue to make and sell my products. Many of these decisions were made long before there was a lockdown here in the UK. Parcels are safely collected from my premises, and both Royal Mail and DPD now adopt a ‘contactless delivery’ protocol for safely delivering your parcel to your door. Also, the World Health Organization have said that the risk of infection from packages sent through the post is very low. As an added precaution, you might wish to wipe the outer packaging on arrival, a practice that I routinely follow for any deliveries that I receive.

Person thinking about delivery

As the UK enters a second nationwide lockdown and with the ongoing challenges facing us all as a result of the COVID-19 pandemic, there have understandably been questions about how ordering products from Mike Lane Mods might be affected.

I’d like to reassure you that it is currently business as usual and I’m working hard to keep it that way.

I’ve answered the most common queries below – but if you have any other questions or concerns, please don’t get hesitate to get in touch.

Can I still order?

Yes

It’s still business as usual here. I am still working hard making mods and completing orders. I’m shipping orders daily whilst adhering to government rules on staying at home, social distancing and travelling only when essential.

Is it safe to order?

Yes

I work on my own and everything I sell is made by me. I take this crisis very seriously and have taken my own precautions to ensure that I can safely continue to make and sell my products. Many of these decisions were made long before there was a lockdown here in the UK. Parcels are safely collected from my premises, and both Royal Mail and DPD now adopt a ‘contactless delivery’ protocol for safely delivering your parcel to your door. Also, the World Health Organization have said that the risk of infection from packages sent through the post is very low. As an added precaution, you might wish to wipe the outer packaging on arrival, a practice that I routinely follow for any deliveries that I receive.

Will there be any delays receiving my order?

Small delays should be expected

I always aim to give honest, accurate estimates on all my made-to-order items however please understand that lockdowns can cause unexpected delays and added pressures that are often out of my control. Rest assured that I am continuing to work hard to get through all orders and make everything as quickly as possible without compromising on my high standards of quality.

As we enter a second national lockdown here in the UK and in the lead up to Christmas I do anticipate being busier than usual, so I would recommend getting your order in early and as always I really appreciate your patience and understanding through these strange and uncertain times.

Regarding shipping, there may of course be some delays in arrivals because of disruption to postal services, especially overseas, but rest assured I am taking every precaution possible to ensure your parcel arrives safely.

All of my International parcels are now sent on a tracked service for peace-of-mind. It’s clear that given the current crisis plus in the lead up to Christmas the postal services are under additional strain due to increased demand and restrictions in some areas, so please don’t be concerned if you do experience any small delays. I have noticed that in some countries parcels are being held up at customs for longer than usual, however, generally the postal system appears to be working well given the circumstances and my orders are still reaching my customers safely and reliably, if only a little slower than usual at times. DPD appear to be operating much faster than Royal Mail and the situation seems to have had less of an impact on their delivery times. If you want your orders quickly, I would personally recommend choosing DPD as an option at checkout if this method is available for your country. You will receive a dispatched e-mail as soon as your order leaves with a tracking link and you are of course always welcome to message me for a status update if you have any concerns whatsoever.

Can you hold on to my order for me?

Yes

Whilst the postal system is currently operating reliably, a few of my customers have requested that I hold on to their order for them until lockdown rules are relaxed in their country. I am of course more than happy to do this for you if you wish. It is a good way to get your order in early so it can be made in advance, ready to be sent as soon as the rules are relaxed. If you would like me to hold on to your parcel, simply order as usual and make this request in the ‘Order notes’ section on the Checkout page. Alternatively, you can just message me direct once you’ve placed your order and again when you’d like me to send it.