We’re also hearing now that Eaglemoss customers, myself included, have begun to receive emails from PCT/IXO with a GDPR notice which confirm that the company have bought Eaglemoss’s assets.
In this message, PCT/IXO say:
Dear Customers,
Privacy Notice – Asset transfer from Eaglemoss Limited
Premium and Collectibles Trading Company Limited and PCT Collectibles Trading Company Limited (affiliated companies of ours and together the “Buyers”) recently purchased a series of assets from Eaglemoss Limited (“Eaglemoss”) due to Eaglemoss’ financial distress. Eaglemoss has now been placed into administration.
Included within the assets purchased by the Buyers under the asset sale detailed above, is the customer database of Eaglemoss. We note that you are currently listed on that database for the purpose of receiving information about the products and services of Eaglemoss or because you have recently purchased their goods and/or services.
We are an affiliate company of the Buyers and your personal data has been transferred to us, to enable us to continue to provide you with details of the goods and services that were previously provided by Eaglemoss.
We will process your personal data fairly and lawfully and in accordance with the principles and requirements of the UK GDPR and the GDPR (the “Data Protection Legislation”) as they apply to your personal data.
Under the Data Protection Legislation, we are required to provide you with certain information about who we are (as the now controller of your personal data), how we will process your personal data and your rights in relation to your personal data. This information is provided in our data protection policy (which can be found at: https://www.ixocollections.com/en/content/3-data-protection-policy), and it is important that you read that information.
In the event you would like us to stop sending marketing materials to you please click here.
About your collections, you will receive soon dedicated email by collection with more information.
Details of how to exercise your data protection rights can also be found at https://www.ixocollections.com/en/content/3-data-protection-policy.
Yours sincerely,
IXO Collections
A key takeaway from this otherwise fairly generic GDPR notice, is the following statement:
“About your collections, you will receive soon dedicated email by collection with more information.”
This is the news we’ve all been waiting for. It’s looking like the models we love may still see the light of day as we have all hoped. So look out for those email notices from PCT/IXO and hang in there!
12-Aug-2022
All of us in the model building community have been rocked by the news that Eaglemoss have gone out of business. But there are encouraging signs that the partwork builds left in limbo by the company’s demise could be revived by another company.
There was a collective sense of shock and disappointment when Eaglemoss stopped taking orders, shut down their websites and seemingly stopped all communication with the public last month. This was followed by the news that the collectibles giants had filed for administration – a bleak development for their dedicated staff and their vast number of customers.
Based in the UK, Eaglemoss Collections have been leaders in the collectibles market since the 1970s. Along with its sub-brands Hero Collector and Die-Cast Club, Eaglemoss have been responsible for the release of some of the world’s best-loved partworks collections and diecast models across many countries. These include 1:8 scale models of the Ghostbusters Ecto-1, the Back to the Future DeLorean Time Machine and the James Bond Aston Martin DB5.
The sudden closure of Eaglemoss has left current subscribers particularly alarmed. For anyone partway through a build, it means an uncertain future for their project.
34 Replies on Stranded Eaglemoss partwork models are officially back!
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OMG, Ich baue mom. die Enterprise und hoffe wirklich das es in irgendeiner Form weitergeht! Den Delorean hab ich zum Glück bereits abgeschlossen!
Will this include the likes of the comic book collections also, I paid for 3 issues I never received and there are only 28 left to get in total!
I have cancelled my eaglemoss subscription as I dont want money going out if no parts are being sent. Who or how will we know when a new service resumes? will we just be able to sign up and carry on?
no money will be taken as there is no company
I built my DeLorean and would be devastated if the company went bankrupt in the middle of my build good luck to all who are in the middle of Builds hope this is resolved .
Will Build The Titanic Partworks be included because nothing has ever been mentioned about this particular Partwork
This would be a huge boost to IXO. The good will and commitment to the partwork community will not go unnoticed by those of us who purchase these things. They could get the assets for cheap, build community gratitude, expand their offerings, incorporate an entire customer base…. this looks like a win,win,win,win for IXO
I’m by no means familiar with the inner working of the Eaglemoss administration process but I would hold onto your buildup until official word on the future of the kit comes about. You should be optimistic. If a new company gets hold of the Eleanor they might pick up your account as it stands currently. As far as a prepayment goes I would file a grievance with Eaglemoss Limited to try and get that back. It might be something the administration sorts out.
I’m really really hoping this comes through for all the Eaglemoss customers averaging £50 a month for a part work build only to see its production stop isn’t a good thing.
To all the Eaglemoss builders good luck to you all.
It comes as no surprise to be honest. Given the excessive prices and shoddy customer service. I’m suprised the likes of deagostini hasn’t fallen before them as they are even worse. I feel sorry for those in the middle of collections, sincerely hope their subscriptions are honoured. But I gave up on both companies long ago. The Delorean (when it was first released) was my last subscription from these types of companies, never again. I gave Deagostini a second chance after the nightmare I had with the falcon. The Delorean wasn’t much better. These companies have themselves to blame due to their business practices and refusing to fix the countless issues. I for one won’t miss them.
I’m barely 35% done with the DeLorean and it’s been more than four months since my last shipment.
Bei mir ist der Ecto-1 zu 40% fertig und jetzt hab ich einhalbes auto fertig, letzte lieferung war im Mai. Hab Eaglemoss Kundendienst geschrieben sowie angerufen und keine Antwort eine sauerei das man nicht mal stellung dazu nimmt!!!
With me at the very early stages (6) with the DeLorean, I hope this light at the end of a very dark tunnel does not turn out to be the headlight of an upcoming train! Thanks, Mike, for posting this!
Hi Mike
I have everything crossed that there will be a good outcome.My Delorean is completed up to issue 125 with me wanting to get the hood box and parts for it,including your mods,but without the railway tracks etc… So my car will be as it was at the start of Part 3 at the drive in. After getting the whitewall tyres this decision was made.
Anyway,let’s all hope this saga has a mutually happy ending for all involved,including poor Chloe at Eagle moss whose tireless efforts to help all of us were just amazing.
Thanks Mike for all you do
Cheers,Rachel Evans
I know I can’t get free parts, but man, EM charged me for 500.EU in march, and when I learned about the problems my cc company told me I was 12 days too late to ask for a refund. I REALLY do not want to buy half the Ecto twice!
I really hope this happens. I am halfway through my Ecto-1 build and it was going to be the centerpiece of my collection display.
I do hope I can finish my ECTO-1 I’m nearly finishes. Fingers crossed for IXO.
I have been building Agora models for a while now, thank goodness. As for Eaglemoss, I was building 2 of the Enterprise-D, 2 Ecto 1, 2Titanic, and Eleanor with all of Mike’s mods. Luckily, I just finished my third Delorean.
Also I wonder what is happening with Eaglemoss collectable figures. I had Star Trek and Battlestar compete and all their advertised ‘coming soon’ on back order. I did go to paypal and had close to $1000 refunded for those. Hopefully, they will get picked up by someone.
Agora is a good alternative to keep me busy and they have great customer service.
I can see hope for new customers, but will they be bothered to set up those of use with only two issues needed of Ecto-1?
What?!?!? I just saw your article. I had no idea this had happened. I’m working on the R2-D2, Ecto-1 and the Ironman all at the same time. I really hope this gets resolved. Thank you for the update and your products.
Yes sorry to be the bearer of bad news if you found out here first, but hopefully there is light at the end of the tunnel and these builds can be rescued. Thanks for your kind comments Rene.
Yep On On 55% done with My Ecto-1 Just at the start where you build the doing the Outside parts This give hope as well.
I just have a few packs for the WIlly’s Jeep, but it looks like it will be a great model when finished, hope to find out.
I really hope this happens , im building the USS Enterprise – D
Me too
This is fantastic news. Thank you for giving us this info, as many of us are completely in the dark. I am upto stage 98 on the Ecto 1, & now have faith that I will complete this iconic vehicle. Will certainly be keeping my eyes open for some more mods that you produce, as they are of super quality, with fantastic attention to detail.
I really hope this happens. I’m 80% – 90% done with my Ecto-1 and would love to pick up where Eaglemoss left off.
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I’m building the Eleanor Mustang. Will I be able to continue to complete this thing? There’s 110 kits. I stopped at kit #75, when Eaglemoss shutdown. Help
Honestly Richard, no one knows for sure at this stage, but this certainly gives us a lot of hope. We’ll have to wait and see how things pan out but for now I would keep the faith.
Thanks for the news Mike and +1 on thanking Todd McWilliams investigating the situation. My DB5 and my son’s Entrrprise had been without new parts since last fall so perhaps things will get better. I was lucky enough to get the last parts for my Delorean a week before the Eaglemoss shutdown. Appreciate your communication and of course your artistry.
I don’t believe that the Eleanor is made by pct so not sure if that build will be picked up by them
Correct, as Todd helps explain in his article, Eleanor is manufactured by ELIGOR in France. There are a number of other manufacturers involved here besides PCT of course, models such as the DB5 are manufactured by yet another company, but the hope is they will all be attempting to find new publishers to take on their models. It will take time, but I’m sure these models will resurface at some point.
I hope all this comes to fruition, I’m 80% done on the Eleanor build (die cast club), needs to be finished